I have ordered from the website Doctors Foster and Smith once or twice in the past and I don't remember having as many issues as I have been experiencing recently. I am not even sure it's completely their fault so much as it is USPS but here's my review with what I experienced over the course of several weeks in regards to a recent purchase (an item I have purchased from them before in fact).
On July 10th 2017 I made a single item purchase on the DFS website. According to USPS, my item should have arrived July 15th but at the latest, I was expecting it to arrive by July 19th (based upon the DFS shipping time frame). When my item did not arrive I decided to contact the DFS customer service on their website about my item not arriving and that I checked the tracking on USPS and it appeared stuck at a sorting facility, etc. I then got an automated number from the DFS site stating "Your Question has been Submitted" and then it gave me a reference number stating "A member of our support team will get back to you soon" and that was on July 21st.
On July 22nd at 12:08 am I finally received notification from USPS that my package had finally arrived at a different sorting facility. Then at 2:08 am, it had arrived at a distribution center and at 5:53 am for some reason it was still at the same 12:08 am facility, very strange. Along with that last notification, USPS stated that "The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item arrived at our ---- destination facility on July 22nd, 2017 at 5:53 am. The item is currently in transit to the destination". So on the 23rd, I did not see anything again from USPS which is probably because it was Sunday so, by Monday (the 24th) I was hoping to receive another notification from USPS as there was now no definite date of when my package would be arriving. Another odd thing that happened was that my local USPS called me on the 20th when I only signed up for text notifications and all his message said was how the item has not yet arrived at the facility and that I could contact him if I needed to and he left me a number. Personally, from a business perspective, I always prefer to have things in writing (maybe because I'm a Blogger) but when it comes to showing proof of events that happened I feel it's more reliable to an extent (I've watched Judge Judy, haha).
So back to DFS with that reference number they gave me stating how they would get back to me soon. I sent them a notification on the 21st in regards to my order and by the morning of the 24th, they finally got back to me. They were very nice about the situation and told me they would pay back my shipping costs and if I didn't receive my item by the 26th to contact them again. Luckily for DFS my item finally arrived before their new date. Worst case if I didn't hear from USPS or DFS that I would have sent my problem over to PayPal since I purchased through them and from my years of experience it is usually better at solving such online payment issues which would have at least gave me my money back from DFS. When my product did arrive everything in my package was fine, and I really don't know why USPS was holding the package as it was only a MagFox that I had ordered. Overall, my DFS experience went well but USPS has let me down numerous times now and I'm really glad it wasn't a package of live fish or something similar.
On July 10th 2017 I made a single item purchase on the DFS website. According to USPS, my item should have arrived July 15th but at the latest, I was expecting it to arrive by July 19th (based upon the DFS shipping time frame). When my item did not arrive I decided to contact the DFS customer service on their website about my item not arriving and that I checked the tracking on USPS and it appeared stuck at a sorting facility, etc. I then got an automated number from the DFS site stating "Your Question has been Submitted" and then it gave me a reference number stating "A member of our support team will get back to you soon" and that was on July 21st.
On July 22nd at 12:08 am I finally received notification from USPS that my package had finally arrived at a different sorting facility. Then at 2:08 am, it had arrived at a distribution center and at 5:53 am for some reason it was still at the same 12:08 am facility, very strange. Along with that last notification, USPS stated that "The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. Your item arrived at our ---- destination facility on July 22nd, 2017 at 5:53 am. The item is currently in transit to the destination". So on the 23rd, I did not see anything again from USPS which is probably because it was Sunday so, by Monday (the 24th) I was hoping to receive another notification from USPS as there was now no definite date of when my package would be arriving. Another odd thing that happened was that my local USPS called me on the 20th when I only signed up for text notifications and all his message said was how the item has not yet arrived at the facility and that I could contact him if I needed to and he left me a number. Personally, from a business perspective, I always prefer to have things in writing (maybe because I'm a Blogger) but when it comes to showing proof of events that happened I feel it's more reliable to an extent (I've watched Judge Judy, haha).
So back to DFS with that reference number they gave me stating how they would get back to me soon. I sent them a notification on the 21st in regards to my order and by the morning of the 24th, they finally got back to me. They were very nice about the situation and told me they would pay back my shipping costs and if I didn't receive my item by the 26th to contact them again. Luckily for DFS my item finally arrived before their new date. Worst case if I didn't hear from USPS or DFS that I would have sent my problem over to PayPal since I purchased through them and from my years of experience it is usually better at solving such online payment issues which would have at least gave me my money back from DFS. When my product did arrive everything in my package was fine, and I really don't know why USPS was holding the package as it was only a MagFox that I had ordered. Overall, my DFS experience went well but USPS has let me down numerous times now and I'm really glad it wasn't a package of live fish or something similar.
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