Pet Mountain - Review

I feel I have used the website PetMountain.com enough to finally give a fair review of the company.

If you sign up for an account on the site, they do send lots of e-mail advertisements which seemingly look like great deals.. such as "save up to 70% off". Generally they do seem to have pretty decent priced items, however it seems you only get the bigger discounts when you buy the bigger items or those in bulk size. Although I noticed on the site it tells you the % off you get, but if you run the percent-off based off their retail price it seems that it is generally off a bit on their total price (see the image below). So you do have to look at the price they have stated on their site rather than doing your own calculations for the cost. If you continue to crunch the numbers for the rest of their prices they are at times less than the calculations rather than more. If you want, you could contact the company about it but as you continue reading on here I will go into further detail as to why I will not waste my time doing as such.
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Once you make your purchase on PetMountain it gives you your shipping options and generally I choose whatever the cheapest option is which is a 5-8 business day delivery. Having ordered from this site several times now, I have only received my purchase from them on-time on 1 occasion which was the first time I had ordered from them. Every time since that order, my order has arrived like 2 days or so behind schedule. When this first happened to me, I contacted the company and was hoping to at least be compensated for the delay with a future discount or to be refunded my shipping costs. All I got in response from them was an e-mail stating when it would be arriving and they just treated it as if it was not an issue or something. That definitely was not the response I wanted and it made me question ever doing business with them again. This made me upset because I was waiting for medications for my fish that needed urgent care and time is of the essence when things like that arise. Its been over a year at least since that incident and obviously it is not something they're highly concerned about so, just be warned if you need urgent things from this company.

If you think I'm asking for too much by being upset about the shipping, you have to realize that I have worked for a company for over 10 years doing shipping and receiving, and dealing with items that needed urgent delivery. So at that company I worked for, we definitely pulled strings to make magic happen under similar circumstances. So yes, it does really bother me with this company because that is also like selling a lie to people. If your company can't meet the 5-8 business day shipping policy which your customer paid for, than you need to change you shipping guidelines to 5-14 business days or whatever is actually achievable for your business. How they run a business can also affect a customers business, which in turn can lose them business in the long run.

Those are really my only issues with this company, and like I said I have repurchased from them numerous times, but I do try to find most of my urgent items locally if I can. Otherwise, I know I'm going to have to wait longer than I want to by ordering from this company. They claim to have some "happiness guarantee" on their website so, I suggest you write them if you want these issues resolved as much as I do. My recent order I placed on a Sunday Nov. 13th 2016, my item shipped out Monday on Nov. 14th, and some how the 5-8 business day shipping said my order arrives Nov. 25th for whatever reason.. when it should have came no later than the 23rd which was right before Thanksgiving. On top of that, the tracking numbers they provide don't seem to work for USPS.com which is who they claim to be shipping their things through, and it was actually FedEx that showed up at my door. Also, if you look at their BBB complaints a few other people have also had similar issues to my own. So overall, order things at your own risk and happy shopping!